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Customer Applications Support Engineer

Montréal, Canada

About Us

At Haply Robotics, we specialize in haptic technology and human–machine interaction, building robotics solutions that bridge the digital and physical worlds. We’re looking for an Applications Support Engineer who thrives at the intersection of hands-on engineering and customer engagement. You’ll work directly with customers to help them adopt, understand, and succeed with our technology — combining technical problem-solving, applications engineering, and communication skills to ensure every client achieves exceptional results.

About the Role
As an Applications Support Engineer, you’ll be a key technical liaison between customers, sales, and engineering. You’ll deliver first-line technical support, lead hands-on product demos, and ensure smooth integration of Haply’s robotic and haptic systems. Your focus will be on real-world applications, customer success, and problem-solving, not on sales targets or strategic account management.

• This position will be scheduled for 40 working hours, Monday to Friday, between the operating hours of 9:00 AM to 6:00 PM Eastern Time (ET).

• This position is based in Montreal, Canada. Please note that travel may be required within Canada and the United States.

• At this time, we can only consider applicants who are Canadian citizens or permanent residents of Canada.

• A criminal record check and or enhanced security screening may be required as a condition of employment.

Customer Relationship

Personal Evolution

Autonomy

Administrative Work

Technical Expertise

Responsibilities

Customer Support & Technical Assistance
Deliver responsive, first-line technical troubleshooting for customers using Haply’s robotic solutions.
Serve as a technical point of contact between clients, sales, and engineering teams.
Document and escalate issues, ensuring accurate follow-up and resolution.
Support customers post-sale to ensure successful implementation, adoption, and satisfaction.
Hands-On Applications Engineering
Apply hands-on expertise in robotics and mechatronics to help customers deploy and integrate Haply products.
Replicate, test, and validate customer use cases to deliver effective solutions.
Troubleshoot mechanical, electrical, or software-related issues in collaboration with engineering.
Customer Engagement & Demos
Conduct technical demonstrations, product trials, and presentations to highlight features and capabilities.
Translate customer requirements into actionable technical feedback for internal teams.
Provide technical insights during customer interactions to support pre- and post-sale discussions.
Cross-Functional Collaboration
Work closely with engineering to communicate customer feedback and improve product design.
Collaborate with sales and operations to ensure customer needs are understood and met.
Identify opportunities for product improvement or customization.

Must Have

2+ years of experience in applications engineering, technical support, or related engineering role.
Robotics experience is required (hardware, integration, or control systems).
Strong problem-solving and analytical skills with hands-on technical aptitude.
Customer-facing experience — comfortable presenting and communicating with clients.
Excellent communication with both technical and non-technical audiences.
Ability to collaborate across departments and manage multiple priorities.